Return & Refund Policy

At Harrison & James, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, eligible items may be returned within 30 days from the date your order is delivered, subject to the conditions below.

30-Day Return Period

You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be:

• Unused and unworn;
• In the same condition in which it was received;
• Returned with its original packaging where reasonably possible; and
• Accompanied by proof of purchase or the relevant order number.

Nothing in this policy limits any mandatory consumer rights that apply in your country or region.

How to Request a Return

Before sending an item back, please contact us at contact@h&j.store.

Please include your order number and the reason for your return. If the product arrived damaged, defective or incorrect, please also include clear photographs showing the issue.

If your return is accepted, we will provide the appropriate return instructions and return destination.

Please do not send products to an address obtained from the parcel packaging or shipping label unless we specifically instruct you to do so. Returns sent without following the provided return instructions may experience delays in processing.

International Return Facility

Harrison & James operates online and works with international fulfilment and logistics partners. Depending on the product and order, returns may be processed through an international return facility, which may be located outside your country, including in China.

The applicable return destination will be provided after your return request has been reviewed.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong item or otherwise no longer want the product, return shipping costs are generally your responsibility unless applicable law requires otherwise.

We recommend using a trackable shipping service and keeping your shipping receipt until your refund has been completed.

If the product you received is damaged, defective or materially different from what you ordered because of an error on our part, we will provide an appropriate solution and, where a return is required, we will cover reasonable return shipping costs.

We do not charge a restocking fee for eligible returns.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, incomplete or incorrect, contact us as soon as reasonably possible at contact@h&j.store with your order number and photographs of the item and packaging.

Once the issue has been reviewed, we may offer an appropriate remedy such as a replacement, refund or another solution available under applicable consumer law.

Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including:

• Items that have been used, damaged or altered after delivery;
• Personalised or custom-made products;
• Gift cards, where applicable; and
• Hygiene-sensitive products that have been unsealed or used where returning them would not be appropriate for health or hygiene reasons.

For pierced jewellery, including earrings, hygiene restrictions may apply once the item has been worn or a hygiene seal has been removed.

These exclusions do not apply when an item is defective or where applicable consumer law provides otherwise.

Exchanges

If you would like a different item, size or variation, please contact us. Exchanges are subject to product availability.

In some cases, the fastest solution may be to return the original item for a refund and place a new order.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method, generally within 10 business days after approval.

Your bank, card issuer or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we confirmed your refund and you still have not received it, please contact us at contact@h&j.store.

Original Shipping and Handling Charges

Shipping or handling charges paid when placing an order are generally non-refundable for voluntary returns after delivery, unless the return results from a damaged, defective or incorrect item, or applicable law requires the original standard delivery charge to be refunded.

Any statutory cancellation or withdrawal rights available to consumers remain unaffected.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at contact@h&j.store.

We will make reasonable efforts to cancel orders that have not yet entered fulfilment. Once an order has been processed or dispatched, cancellation may no longer be possible and the regular return procedure will apply.

Promotional and Free Items

Some Harrison & James promotions may reduce the product price substantially, including promotions where an eligible product is offered for £0.00 and the customer pays an applicable shipping or handling charge.

Any shipping or handling charge applicable to such an offer will be disclosed before the customer completes payment.

Where the product purchase price is £0.00, there may be no product purchase amount to refund. Any refund of shipping or handling charges will depend on the circumstances of the return and applicable consumer law.

Consumer Rights

This policy is intended to supplement, and not replace or restrict, rights available under applicable consumer protection laws.

Contact

For questions about returns or refunds, contact:

Harrison & James
Email: contact@h&j.store